Shipping policy
At Essence Elite, we are committed to delivering your order as quickly and efficiently as possible.
Order Processing
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times:
- United States: 5–10 business days
- Canada: 7–15 business days
- Europe: 7–20 business days
- Australia & New Zealand: 7–20 business days
- International Orders: 10–25 business days
Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.
Shipping Costs
Shipping rates are calculated at checkout based on your location and the shipping method selected.
Free shipping may be offered on qualifying orders during promotional periods.
Tracking Your Order
Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
Delayed or Lost Packages
While we strive to ensure timely delivery, we are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances. If your package appears lost, please contact us and we will do our best to assist you.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrectly entered addresses. Additional shipping fees may apply for reshipment.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging. We will work to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, please contact our customer support team:
Email: support@essenceelite.com
Store: Essence Elite
Thank you for shopping with Essence Elite! We appreciate your business and look forward to serving you.